At XTB, we consistently develop solutions aimed at enhancing investment security. In response to growing cyber threats, we have implemented additional safeguards as well as educational initiatives for our clients.
According to XTB data, cybersecurity incidents affected 0.017% of clients, and in each case, two-factor authentication (2FA) was not enabled. This feature has been available since 2024, and since July 2025 also in the form of TOTP, supported by popular authentication applications.
Clients who reported a loss of funds as a result of cybercriminal activity are covered by the complaint process. XTB is contacting them directly to carry out the reimbursement process. At the same time, we are conducting educational activities in cooperation with industry media, we are delivering the “Scamming Out” campaign, which explains how to recognize fraud attempts and better protect personal data. We are also continuing to develop our technological solutions, with additional features planned to increase account control, including the ability to quickly log out from all sessions and additional mechanisms to monitor activity.
Our goal is to provide tools that support clients in investing and managing their funds securely.
– emphasizes Omar Arnaout, CEO of XTB S.A.
More information about XTB’s cybersecurity can be found HERE.