ESG Strategy
We strive for business excellence while caring for the environment, society and corporate governance
Mission & Vision
Mission
Our mission is to provide clients worldwide with access to an advanced investment platform, professional service and comprehensive financial education. We strive for sustainable development and excellence in service delivery, building trust and long-lasting relationships with our clients to help them achieve success in financial markets.
Vision
Our vision is to be the leading provider of investment products, renowned for innovation, transparency, and excellent customer service. We aim to be perceived as a trusted partner, enabling our clients to achieve their financial goals by providing All-in-One platform, the knowledge and the support needed for effective investing in accordance with the principles of sustainable development.
Our Values
Since the beginning of our operations, we have been guided by values such as support, technology and trust.
Support
At XTB, we support our clients through an advanced investment platform, providing them with the knowledge necessary for effective investing and providing professional support from our experts. We also care about the comfort and good working atmosphere of our team, offering flexible forms of employment, access to training and events, as well as a wide package of benefits. We provide our shareholders with responsible management and a well-thought-out dividend policy, creating long-term value based on stable development.
Technology
We fully recognize technology as a key element of investing through XTB. That is why we constantly develop our competences, expand our knowledge and improve our investment offer. We also invest in the professional and personal development of our employees, providing them with opportunities to improve and acquire new competences. Our strength lies in the diversity and professionalism of our teams, which shape a strong organizational culture. We strive to create a modern, innovative investment environment in which technology is the foundation of the highest quality service.
Trust
We build valuable relationships based on trust with our stakeholders through responsible actions, transparent communication and openness to dialogue. We create an organizational culture based on respect, cooperation and partnership. Our operations are supervised by the world's largest regulatory institutions, which guarantees the highest standards of transparency and security. We constantly develop our competences and improve the quality of services, ensuring stability for our stakeholders.
Three pillars of ESG Strategy
Environment
- we implement solutions aimed at more efficient management of natural resources
- we develop electronic waste management
- we reached full countability of the carbon footprint within the XTB Group
- we have analysed our impact on the environment and climate
- we have implemented the Climate Policy
- we build environmental and climate awareness within our team.
Society
- we identify and respond to the needs of our clients
- we provide stable employment for over a thousand people from local communities around the world
- we build a conscious and responsible organizational culture
- we engage in dialogue with various stakeholder groups
- we provide our clients with instant access to financial markets worldwide
- we support financial education and expand our open repository of educational materials
- we develop the XTB Foundation, through which we achieve our strategic goals
- our qualified, diverse team consists of ambitious individuals whom we support in their continuous development and achievement of their goals.
Governance
- through responsible business and management practices, we create value for our stakeholders
- we integrate and emphasize the importance of sustainable development through our decisions, actions and commitments
- we focus on development in the area of business ethics, applying best practices in our daily work
- we build transparent communication with stakeholders
- we ensure the currency and transparency of our internal regulations and procedures
- we are one of the largest publicly traded online brokers in the world.
Our actions for SDG's Goals
Environment
- we have moved our HQ to an office building with the British BREEAM certificate at the Excellent level, utilizing energy-efficient solutions, ensuring waste segregation and purchasing plants for the office
- we continue the digitalization process in various areas of our operations, building employee awareness and introducing additional signage in our offices
- we strive for responsible electronic waste management and we updated our internal regulations to monitor it more carefully
- we achieved full measurability of the XTB Group’s carbon footprint
- we educate employees through informational campaigns, employee volunteering and the internal “Natural Investment” Program
- we managed the process of identifying key climate risks and implemented climate policy.
Social
- we develop innovative technologies and enhance our product offer
- we offer our employees attractive employment conditions and a benefits package depending on the form of employment, support healthy habits, work-life balance and promote physical activity
- we strengthen our employees’ awareness through education within the “Natural Investment” Program, our initiatives and employee volunteering
- we are a signatory of the Diversity Charter
- we are transparent in our communication, collect customer feedback on our services, regularly survey employee satisfaction and provide various communication channels
- we responsibly manage the technology used for our services and products;
- in collaboration with the XTB Foundation, we promote conscious investing through financial and investment education
- we achieve the statutory goals of the XTB Foundation by intensifying its activities in financial education through cooperation with schools, universities and other institutions.
Governance
- we take responsible actions and implement best market practices
- we have established ESG management at the highest Board level and created a dedicated ESG Team within the company’s structure
- we have implemented a Code of Ethics and anti-corruption Policy; we have dedicated a separate strategic goal to ethics and corruption issues
- we care about the security of our activities, data and cybersecurity
- we maintain transparent communication with the market through stock exchange announcements, periodic reports, communication on social media, and our website
- we have internal audit, compliance and risk management units and we ensure the currency of our internal regulations
- our operations are subject to financial supervision in international financial markets, including by the KNF, FCA, DFSA, CySEC, Bapebbti Indonesia and SCA.
Environment and climate
Strategic direction & goals
We strive to ensure sustainable development through a responsible approach to electronic waste management, environmental education for employees, efficient resource management and actions aimed at setting greenhouse gas emission reduction targets within the XTB Group.
Goal 1 – Responsible management of electronic waste within the XTB Group
As part of this goal, we formalized the principles of e-waste management and introduced uniform rules for monitoring e-waste in the XTB Group.
Goal 2 – Calculation of greenhouse gas emissions ultimately in three scopes
We will achieve this goal by cyclical calculation of XTB’s carbon footprint and monitoring our emissions in subsequent reporting periods.
Goal 3 – Implementation of a management system for the XTB Group’s impact on climate change
To achieve this goal, we have developed and implemented the first Climate Policy of the XTB Group and identified the key climate risk, which we will implement into the internal XTB Risk Management System.
"Natural Investment" Program
“Naturally simple, naturally good!” In 2021, we introduced an internal educational program for our team, which includes:
- actions for environmental protection and combating climate change
- social and charitable initiatives, as well as engagement in employee volunteering
- building awareness to promote responsible resource management and reduce emissions within the XTB Group
- supporting responsible practices within the XTB Group’s operations
- communication activities among employees.
Our stakeholders
Employees and associates of all XTB Group subsidiaries
Clients
Clients
Retail and institutional clients.
Media
representatives
Media
representatives
Industry media at regional, national and international levels.
Social
environment
Social
environment
Individuals interested in financial education, potential clients, social partners, institutions supporting cultural and sports events, universities and schools, XTB Foundation.
Capital market
representatives
Capital market
representatives
Shareholders, individual and institutional investors of XTB S.A., the Warsaw Stock Exchange, analysts and rating agencies.
Regulatory
environment
Regulatory
environment
Supervisory authorities such as the KNF, local regulators in relevant markets.
Market
environment
Market
environment
Industry organizations, suppliers, business partners in local markets.
Employees
Employees
Employees and associates of all XTB Group subsidiaries.
Financial education
Financial education is the key to the development of society. That is why we support all interested parties in building investment knowledge and achieving success on financial markets.
The XTB Foundation was established in 2020 on the initiative of the Management Board of XTB S.A. Its statutory goals support the implementation of the ESG Strategy, focusing on activities in the field of education and social responsibility.
Diversity & Inclusion Policy of XTB
As a mature, dynamically developing international organization, we are responsible for the well-being of our employees around the world. In accordance with our ESG Strategy, in 2024 we implemented the XTB Diversity Policy, which is to support us in creating a friendly, diverse and tolerant work environment.
Internal Intranet
available in the diverse languages of our employees.
Setting clear and consistent organizational goals,
change management and working on transparent communication.
Transparent organizational
and decision-making structures.
Building an organizational culture
based on mutual respect and collaboration.
Professional actions of the XTB HR team
ensuring the highest level of employment conditions within the XTB Group
ESG Activities
as a process of integrating multiple perspectives, needs, and initiatives to speak with one voice, the voice of XTB.
Corporate governance
Strategic direction & goals
We strive to ensure sustainable development and long-term value through transparent and responsible management of environmental, social and governance aspects within the XTB S.A. Capital Group.
Goal 1 – Implementation of a comprehensive ESG approach in the area of corporate governance, incorporating environmental, social and governance aspects
We will achieve the goal by updating the XTB Code of Ethics. We have systematized the applicable anti-mobbing and anti-corruption provisions in separate, dedicated corporate documents: Anti-Mobbing and Anti-Discrimination Policy and Anti-Corruption Policy.
Goal 2 – Integration of ESG risks into the internal Risk Management System of XTB
We will achieve this goal by identifying and incorporating social, environmental and governance risks into the XTB Group’s internal Risk Management System.
Business Ethics
At XTB S.A. The Code of Ethics applies, which defines the basic norms, values and principles of conduct:
- in mutual relations – including provisions on equal treatment, the use of vulgar language, discrimination and bullying
- regarding loyalty, integrity and conflicts of interest – including provisions that define situations in which an unacceptable conflict of interest may arise
- regarding accepting and giving gifts and building relationships with contractors, business partners and retail clients.
Discover our ESG Strategy
In July 2024, we adopted an updated ESG Strategy for 2024-2027, which outlines our directions and goals for the coming years of XTB's operations.
Social responsibility
Strategic direction & goals
We strive to ensure sustainable social development by creating a safe and inspiring work environment, building lasting social relationships, engaging in active dialogue with stakeholders and offering services and products that meet clients' expectations.
Goal 1 – Updating the remuneration principles at the XTB S.A. HQ, while calculating Gender Pay Gap Ratio for the XTB Group
We will achieve this goal by implementing a transparent Remuneration Policy at the XTB S.A. HQ and measuring the Gender Pay Gap Ratio for the XTB Group.
Goal 2 – Creating a safe and inclusive work environment
We pursue this goal through the Diversity Policy (DEI) and regular first aid training for employees at the XTB S.A. HQ and development of initiatives in the area of Diversity & Inclusion.
Goal 3 – Intensifying the educational and social activities of the XTB Foundation
We achieve this goal by initiating and implementing activities of the XTB Foundation tailored to identified social needs.